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Help/FAQ
 
 
FAQ
General
Which internet browsers do you support?
Are there any additional requirements?
Which screen resolution do you recommend?
Who is FindaCarer.com and what do you do?
Is FindaCarer.com a care agency?
What areas does FindaCarer.com cover?
How much does it cost to use FindaCarer.com?
 
Registration
How do I register?
Can I modify my profile once I have registered?
Can I register more than once?
Are my registered details secure?
Is it safe to use my credit card details over the Internet?
What do I do if I have forgotten my password?
How do I change my password?
How do I get help if I need it?
I'm having problems logging in. What am I doing wrong?
How do I add a photo to my profile?
I'm having problems uploading my photo what should I do?
 
Searching
Can I search without registering?
How do I do a search on FindaCarer.com, and how can I alter it?
How do I search for a Carer?
How do I search for a Carer job?
What is an advanced search?
How do I search for carers who have experience with special needs?
How do I search for an agency?
What if I know the carer or agency name can I do a search this way?
 
Which internet browsers do you support?
The following internet browsers are supported. Earlier versions may work but you may not experience optimal performance.
  • Internet Explorer 6 and above
  • Firefox 2.0 and above
  • Google Chrome 4.1 and above
  • Safari 3.0 and above
  • Opera 9.0 and above
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Are there any additional requirements?
Javascript, cookies and images will need to be enabled.  This will be the default status of a new computer. To view videos you will also need a Java VirtualMachine enabled which can be downloaded from Sun Microsystems - www.java.com.
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Which screen resolution do you recommend?

We recommend you view the site at a minimum resolution of 1024 x 768.

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Who is FindaCarer.com and what do you do?

FindaCarer.com is a unique carer website with a comprehensive search facility which links up care users with the right carers - both private and agency linked – and for care workers looking for jobs to advertise their skills. 

Also on the site, you will find independent and practical advice on how to find the best care for your needs.  We offer information on the website and you can also use us to provide a personal service to help you through what can at times be complicated and emotionally difficult process. 

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Is FindaCarer.com a care agency?

FindaCarer.com is not a care agency – we are totally independent. We are a carer portal which allows care users access to both private individuals available to work as carers and care agencies which profile their care staff on this website.

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What areas does FindaCarer.com cover?

FindaCarer.com covers the whole of the UK - for now!

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How much does it cost to use FindaCarer.com?
  • It is completely free for Carers to advertise their services and search for Care Jobs.
  • As an introductory offer Care Agencies can advertise their Carers for free. 
  • It is free to search for Care Jobs and to contact the Care Users.
  • There is a charge to advertise for a Carer, to view full Carer details and to contact Carers. There are 3 levels of subscription – £10 for 1 week, £15 for 2 weeks and £25 for 1 month.
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How do I register?
Whether you are a carer, care user, care agency or care home, the registration process is the same.  Simply go to the home page of www.findacarer.com and click on 'Register'.

When you enter the registration area, you will be prompted to answer a series of questions.

When you have completed all the questions and submitted the information, you will be sent a web link via email (to the registered email address).

Clicking the web link (in the email) will activate your account.

Click here to register now.
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Can I modify my profile once I have registered?
Yes, it's easy to change anything in your profile (except you email address).  Just follow these few easy steps:
  • Log in to your account
  • Select the Edit my account option
  • Edit or modify any field that you need to change
  • Click the Update Details button at the bottom of the page to save any changes you have made
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Can I register more than once?
No. Once you registered your name and email address is stored within our system. To log in you use your email address.  If you have forgotten your password, you can request to have it sent to the registered email address.

You can however choose multiple roles (carer, care user, care agency and care home) from within the same account.  Please note some roles are subscription based.

Click here to request your password
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Are my registered details secure?

FindaCarer.com highly values your privacy. Our security & privacy policies are of the highest standard to prevent loss, misuse and alteration of your information.

FindaCarer uses 128-bit SSL encryption to help ensure the security and confidentiality of your information. We do not store your credit card details at all and credit card information is encrypted using highly secure cryptographic algorithms.

Secure Sockets Layer (SSL) scrambles your data, so that it is unreadable by third parties. It does this by:

  1. Server authentication. The web server sends a digital certificate to your computer so that you can be sure of its identity.
  2. Client authentication. Your computer in turn authenticates itself to the server by showing its digital signature.
  3. Encryption connection. During the Internet connection, data is encrypted (i.e. scrambled) so that only your computer and the web server can understand the contents. This prevents other Internet users from intercepting the information sent between you and the web server.

    If you require any further information please refer to our Privacy Policy.

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Is it safe to use my credit card details over the Internet?

We partner with VeriSign, a NASDAQ listed company. VeriSign is the world leader in secure transactions services for the Internet.

We use 128-bit SSL encryption to help ensure the security and confidentiality of your information. We do not store your credit card details at all and credit card information is encrypted using highly secure cryptographic algorithms.

For further information on secure transactions and using your credit card on the Internet visit the VeriSign website

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What do I do if I have forgotten my password?

If you have forgotten your password just click on the Password reminder link. Fill in your email address and click on Send Reminder.

This will send your password to your email account.

Click here to request your password

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How do I change my password?

You can change your password details at anytime. Log in and click on the Change Password option in the Member Centre.

Type in your New Password and then type in your new password again in the Confirm Password field.

Now click on the Change Password button to complete the change password request.

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How do I get help if I need it?

Finding help is easy, simply by clicking on the FAQ button which is located at the bottom of every page, your problem may be answered.

If your still not sure then send us an email by clicking on the Contact Us button at the bottom of the page.

We will respond to your enquiry as soon as possible.

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I'm having problems logging in. What am I doing wrong?

If you have registered with FindaCarer.com and received your password via email, then there are only a few things that you may need to check.

Either your email address or password was not entered correctly.

If your email address is invalid then you will receive an error message when you try to get a password reminder sent to you.

Click here If you have forgotten your password and want it sent to you.

When you receive your password again via email, try copying your password directly from the email, making sure not to copy any spaces on either side of your email or password.

If you are unable to access FindaCarer.com from work, this may be because your business has a secure internal network called a "firewall". A firewall keeps your company's network secure but it can also prevent you from accessing your account while you are at the office.

If you find you cannot establish a connection to your account, your company network probably does not allow for secure web sessions. Contact your company's network administrator for more information about getting set up for secure site access.

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How do I add a photo to my profile?

Carers can add photos to their carer details. 

Make sure your images are in one of the following formats: JPEG (.jpg), GIF (.gif) or PNG (.png) format and should not exceed 50K in size.

Click the “Browse…” button to locate and select the image from your PC.

Once you have uploaded the file click on the Submit button.

Be sure to view your profile to make sure you are happy with the photo image and the information displayed.

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I'm having problems uploading my photo what should I do?

If you are experiencing any difficulties with uploading your photo check to see that the file is the correct file format. The file format accepted by FindaCarer.com is JPEG (.jpg), GIF (.gif) or PNG (.png).

If you find that you are unable to convert your images into the correct format, FindaCarer.com can assist you with this by converting your images for you.

Simply email your images to support@findacarer.com and we will convert the files and return them to you via email.

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Can I search without registering?
Yes, you can search without registering. However, your search will be limited and you will not be able to view carer profiles or use findacarer.com to its full potential.

Click here to register now
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How do I do a search on FindaCarer.com, and how can I alter it?
You can search by using the home page www.FindaCarer.com.  You refine the search using the Advance Search box in the summary screens.

To improve your search results or if you would like to conduct a more targeted search, use the Advanced Search box in the summary screen.  You can fill in your search criteria and your search will retrieve data that meet your selected criteria.
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How do I search for a Carer?
Simply go to the home page www.findacarer.com and select the Carer option from the home page, enter your postcode and click the search button.  This will show a summary of carers’ profiles in and around your selected post code area.

To improve your search results or if you would like to conduct a more targeted search, use the Advanced Search box in the summary screen.   You can fill in your search criteria and your search will retrieve carer profiles that meet your selected criteria.
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How do I search for a Carer job?

Simply go to the home page www.findacarer.com and select the Care Jobs option from the home page, enter your postcode and click the search button.  This will show a summary of care jobs available in and around your selected post code area.

To improve your search results or if you would like to conduct a more targeted search, use the Advanced Search box in the summary screen.  You can fill in your search criteria and your search will then retrieve care jobs that meet your selected criteria.

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What is an advanced search?
An advanced search is a targeted search. You would use an advanced search when you are searching for specific skills and experience such as language skills, special care needs or simply because your preference is for a carer who is able to perform specific tasks. 
The Advanced Search box is accessed via the summary screens. Select any other specific criteria you need and click on the Search button. The results displayed will list carers with experience in the specified criteria..
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How do I search for carers who have experience with special needs?
In the Advanced Search box select the required criteria and click on the Search button. The results displayed will list carers with experience in special needs.
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How do I search for an agency?
This is currently not possible.
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What if I know the carer or agency name, can I do a search this way?
This is currently not possible. 
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